FAQ

Frequently Asked Questions

CAN I BOOK A SAME-DAY APPOINTMENT?

Unfortunately, we are unable to accommodate same-day appointments due to our heavy scheduling demands. We recommend booking in advance to ensure you receive your desired service date and time.

WHY IS THERE A DEPOSIT REQUIRED FOR BOOKING PACKAGES?

We require a deposit to secure your booking for our detailing packages. This policy ensures efficient scheduling and resource allocation, allowing us to maintain high-quality service and availability for all our clients. The deposit reflects our commitment to providing you with exceptional detailing service.

IS THERE AN ADDITIONAL CHARGE FOR USING CREDIT OR DEBIT CARDS FOR PAYMENT?

Yes, we apply a 3.5% convenience fee for all payments made using credit or debit cards.

DOES DIAMOND STATE CAR SALON HAVE A REFUND POLICY?

We do not offer refunds. Unlike a traditional retail store, we cannot take back the product used and we can't take back the time we spent on your vehicle. However, if there is something you feel was not done to your satisfaction, we will do everything in our power to make sure the problem is corrected.

HOW DO I MAKE A PAYMENT?

For car detailing and window tint in Little Rock, AR, Diamond State Car Salon accepts all major credit cards (fees will apply for all credit or debit card payments). We also accept cash, Venmo, and cash app.

DO I NEED TO REMOVE MY PERSONAL ITEMS FROM THE VEHICLE?

Yes, please! We are there to detail the foundation of your vehicle, and in order to keep within proper time frames, please make sure all personal items, large trash, and firearms are removed prior to your detailer's arrival. For vehicles we have to clean out, we include a $25-$50 maid fee upon completion.

DOES DIAMOND STATE CAR SALON NEED ACCESS TO WATER FOR A MOBILE DETAIL?

Our detail vehicles are equipped with everything the detailer needs. However, sometimes additional water is needed. It's very much appreciated if you can provide the location of the water upon arrival.

WHAT DETERMINES THE ADJUSTMENT IN THE PACKAGE PRICE?

The incremental increase in price is based on the amount of surface area we need to cover, clean, paint correct, and coat with Modesta glass. For example, a two or four-door vehicle would be the "starting at $X" rate.

HOW LONG WILL MY DETAIL TAKE?

This varies depending on the package booked and the condition of the vehicle upon arrival. According to J-Tech Institute advanced auto detailing services generally take four to five hours. For mobile: we are allowed to focus on one vehicle at a time. For shop drop-off, we usually have anywhere from two to four a day to work on. Shop drop-off is at 8:00 AM and pick-up is normally at 5:00 PM. However, we do our best to have clients completed in a timely manner, and we can definitely work with you. But our number one priority is to give you a job we are proud of! For more questions about car detailing in Little Rock, AR, give us a call today!

WHAT IS DIAMOND STATE CAR SALON'S SERVICE AREA FOR THE MOBILE DETAILING SIDE?

This is dependent on the package you book with us, but as a rule of thumb, we stay within 45 minutes of our Little Rock, AR shop location.

IS DIAMOND STATE CAR SALON STILL MOBILE?

Absolutely! We started out mobile six years ago, and a good portion of our car detailing in Little Rock, AR is still completed on the mobile side.

CANCELLATION POLICY/RESCHEDULING

CANCELLATIONS:  We request that cancellations happen no later than 72 hours prior to your appointment. With no fee required if cancelled with in the mentioned time frame.

PLEASE NOTE: Same day cancellations are subject to a $75 fee.

RESCHEDULING: we get it! Things happen, life happens, we ask any reschedules are requested no later than 72 hours prior to your appointment

If a deposit is paid, it can be transferred and used for the new reschedule for the first reschedule only.

If a reschedule happens back to back then your deposit will be forfited and a new deposit is required to hold any future appointments.

WHAT’S DIAMOND STATE CAR SALON'S AVAILABILITY?

Diamond State Car Salon made a name for itself due to our high quality of work. Due to our consistent results, and our demand has grown. On average we book about two weeks out. Please note: summer may affect the waiting times. Unfortunately, same day details are not possible with Diamond State Car Salon. For more questions about the car detailing Little Rock, AR trusts, give us a call today.